Shipping Policy

Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation.

Introduction

This Shipping Policy describes how PRIXM TECH INDIA PRIVATE LIMITED (hereinafter referred to as “we”, “our”, “us”) manages the processing, dispatch, and delivery of orders placed through our website (hereinafter referred to as “Platform”).

Please note that we currently offer shipping services only within India. By placing an order on our Platform, you agree to the terms and conditions of this Shipping Policy, the Terms of Use, and the applicable service/product terms. If you do not agree, please refrain from using our Platform.

Order Processing

Orders are processed within 1–3 business days after successful payment confirmation, excluding Sundays and public holidays.
You may receive order confirmation and tracking details via email/SMS once the order has been dispatched.
Processing times may vary for customized, bulk, or pre-order items.

Shipping Methods and Delivery Timeline

We partner with reputed courier and logistics providers to ensure timely and safe delivery.
Standard delivery timelines are generally 5–10 business days, depending on your location. Remote or rural areas may require additional time.
Express delivery options may be available at an additional cost, subject to serviceability in your area.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you make the payment.
Any promotional offers providing free shipping will be subject to the terms and conditions of that offer.

Order Tracking

Once shipped, you will receive a tracking number via email/SMS.
You can track your order directly through the courier partner’s website or through the Platform (if enabled).

Delays and Unforeseen Circumstances

While we strive to deliver orders within the specified timeline, delays may occur due to:

Natural disasters, strikes, lockdowns, or unforeseen events
High-volume festive or sale seasons
Courier partner or logistics delays

We will notify you promptly in case of any expected delay.

Non-Delivery or Incorrect Address

Customers are responsible for providing accurate and complete shipping information at the time of placing the order.
Orders returned due to incorrect or incomplete addresses, or multiple failed delivery attempts, may incur additional reshipping charges.

International Shipping

Currently, we do not offer international shipping. All products/services on this Platform are delivered within India only.

Damaged or Missing Items

If you receive a damaged package or missing item, please report it to us at the contact details provided below within 48 hours of delivery.
We may request photographs/unboxing videos as evidence to process replacement or refund claims.

Contact Information

For any queries or concerns regarding this Shipping Policy, please contact us at:

PRIXM TECH INDIA PRIVATE LIMITED
📧 Email: Prixmtechpvtltd@gmail.com
📞 Phone: +91 8103399405