Refund & Return Policy

At Prixm Tech (prixmtech.org), operated by PRIXM TECH PRIVATE LIMITED, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

Products are eligible for return only under the following conditions:

• The item is damaged, defective, or incorrect at the time of delivery
• The return request is raised within 7 days of receiving the product
• The product is unused, unwashed, and in its original packaging with tags intact

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items purchased on sale or clearance
• Customized or altered products
• Innerwear, accessories, or items marked as non-returnable
• Products damaged due to misuse or mishandling

3. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, return instructions will be shared with you.

4. Refund Policy

After the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days.

Refunds will be issued to the original payment method used during purchase. Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Replacement Policy

If you receive a defective or damaged product, we may offer a replacement subject to product availability. In case a replacement is not available, a refund will be initiated.

6. Return Shipping

Customers may be required to bear the return shipping cost unless the product received is damaged, defective, or incorrect. We recommend using a trackable shipping service.

7. Cancellation Policy

Orders can be cancelled only before they are shipped. Once shipped, the order cannot be cancelled. To request cancellation, please contact us immediately after placing your order.

8. Delayed or Missing Refunds

If you have not received your refund within the specified time, please check with your bank or payment provider. If the issue persists, contact our support team for assistance.

Contact Us

For any questions regarding returns or refunds, please contact us: